We require all suppliers to abide by the Responsible Business Alliance standard of a maximum 60-hour work week, at least one rest day and no mandatory overtime – as a minimum – or comply with local laws, whichever is stricter. We’ve also implemented a working hours monitoring program to help us track performance and compliance with our expected standards.
We do not tolerate any form of forced, bonded, or child labor at any stage in our supply chain. Our Vulnerable Worker Policy helps us protect the most vulnerable and explicitly ban behaviors that may indicate a risk of human trafficking (including forced or bonded labor) or child labor. In the unfortunate event that an offense is discovered, we work closely with the supplier to identify the root cause of the issue and take all necessary action to fix the problem. This can include paying back recruitment fees, and/or having the supplier pay for the victim’s return home and medical expenses.
We also have zero tolerance for incidents of slavery or human trafficking in our supply chain. Read our statement in support of the California Transparency in Supply Chains Act and the UK Modern Slavery Act 2015.
At Dell Technologies, we work hard to maintain open communication between workers in our supply chain and their management teams. Our worker hotline allows employees to contact us directly and express workplace grievances without having to go through their supervisors, providing them with a safe space to express their concerns. What’s more, we’re continually helping our suppliers build trust and positive relationships with their teams with ongoing training and open, honest dialogue.
Many workers along our supply chain come from remote provinces in their home countries seeking new opportunities and life experience. We don’t take their time, talent or work ethic for granted and make an effort to enrich their day-to-day lives as much as possible. That’s why we’ve set up a freely accessible messaging platform where we publish content designed to enrich worker’s lives, helping them develop new hobbies and supporting their career development.
We conduct regular audits assessing occupational hazards across our supply chain in combination with routine employee surveys to raise awareness of health and safety issues amongst our workforce. What’s more, we offer a dedicated mobile training program featuring targeted courses and a wealth of information on important health and safety topics. Over 35,000 workers completed our mobile courses last year.
Since 2016, we’ve opened our doors to customers to visit our suppliers’ and our own manufacturing facilities, allowing them to see first-hand how our products are made and the people behind them. Today, we’ve harnessed the power of virtual reality to bring you a 360-video tour of supply chain.
