HOPKINTON, MA - January 10, 2017 -
Dell EMC today announced the launch of ProDeploy Client Suite, enabling customers to deploy PCs with greater speed, less effort and increased control. With three different service levels, training and certification, customers have the flexibility to choose the specific service to meet their needs.
IDC research shows that organizations partnering with desktop deployment providers can realize significant cost savings, deploy systems faster and deliver a better end user experience.² With ProDeploy Client Suite, customers can trust Dell EMC and partner experts to lead all aspects of their deployment from planning, configuration and installation to data migration and knowledge transfer. Customers are assigned an engagement manager as a single point of contact to manage the deployment and receive access to TechDirect, a self-service portal for configuration and status updates whenever they want. Addressing needs from the simple to the complex, the suite has three offers that align to common deployment scenarios.
“Our differentiated services are a big reason customers buy from Dell. ProDeploy Client Suite provides IT managers the flexibility to outsource time-consuming deployment tasks that divert IT staff from more critical initiatives,” said Jeff Clarke, Dell vice chairman, Operations and president, Client Solutions Group. “They can now focus on delivering a great end-user experience and increase productivity by putting a fully- configured system in their employees' hands.”
“Dell EMC is committed to delivering world-class services that provide customers with choice, flexibility and scale,” said Doug Schmitt, president, Dell EMC Services. “ProDeploy Client Suite furthers our tradition of continuous innovation by providing customers with new solutions that help them get the most value from their Dell technology. The suite's powerful combination of expertise, automation and control empowers IT resources and gives end-users the ability to use their systems straight out of the box.”
Highly-trained Dell EMC and partner experts equipped with innovative, robust tools deliver the ProDeploy Client Suite to shift the deployment experience from labor-intensive to light-touch. From day one, customers are assigned an engagement manager who handles every aspect of the deployment – monitoring activity, coordinating resources and providing assistance with any issues or questions.
Deployment projects are set up and managed through TechDirect, a self-service portal that allows customers and partners to easily and confidently direct deployment projects, from defining the scope, to making changes, to configuring systems or checking status. Projects can be executed faster and with less risk of mistakes, making the entire engagement more efficient and effective.
The ProDeploy Client Suite also fully enables Dell EMC channel partners with a framework designed to supplement their capabilities, grow services revenue and deliver the best possible deployment experience to their customers. Partners have the flexibility to resell or co-deliver deployment services. With training and certification accessed through TechDirect, partners who attain the Deployment Services Competency by passing the corresponding exam gain access to Dell EMC methodologies and tools while becoming eligible to co-deliver ProDeploy Plus and ProDeploy.
ProDeploy Client Suite is available for Dell Latitude, OptiPlex and Precision systems across 70 countries. For more details on service availability, visit the ProDeploy website.
Patrick Moorhead, founder, president & principal analyst, Moor Insights & Strategy
“Getting new technology into the hands of a mobile, remote or global workforce is a challenge many organizations can relate to. Dell's new ProDeploy Client Suite addresses and automates many of the more time consuming and complicated aspects of PC deployment while giving IT leaders the visibility and control they need to effectively manage devices. Leveraging the expertise of Dell and channel partner technicians and taking advantage of capabilities like Connected Configuration - where customers can set up a distribution point in the Dell factory - not only eases the burden on IT but ultimately results in faster deployment of ready-to-use systems.”
, a part of , enables organizations to modernize, automate and transform their using industry-leading , servers, and data protection technologies. This provides a trusted foundation for businesses to transform IT, through the creation of a , and transform their business through the creation of cloud-native applications and solutions. Dell EMC services its customers – including 98 percent of the Fortune 500 – with the industry's broadest, most innovative infrastructure portfolio from edge to core to cloud.