• Press Release

    October 17, 2012

    Baptist Memorial Health Care Speeds Access to Electronic Medical Records with EMC

    Vast Healthcare Network Rolls out Thousands of Virtual Desktops and Servers to Deliver More Responsive Patient Care; Saves $3 Million in IT-Related Expenses

    HOPKINTON, Mass. - October 17, 2012 -

    EMC Corporation (NYSE:EMC) today announced that Baptist Memorial Health Care, one of the largest not-for-profit health care systems in the United States, has transformed its IT infrastructure with EMC® VNX® and Citrix virtualization technologies to enable clinicians to more quickly and easily access medical records from iPads and other portable devices.  With its IT transformation, Baptist Memorial expects to save $3 million in server and desktop expenditures, IT maintenance and data center power usage.

    Customer Benefits:

    • Reduced Costs Baptist Memorial estimates it will save $3 million as a result of decreased server expenditures, IT maintenance and power and cooling usage.
    • Faster Access— Instead of waiting three to seven hours, doctors can access electronic medical records (EMRs) in five to 15 minutes.
    • Enhanced Agility—Increased flexibility of its virtualized infrastructure allows Baptist Memorial to implement virtual servers 95% more efficiently, and complete major software updates in half a day as opposed to several months.

    Customer Challenges and Solution:

    Baptist Memorial operates a vast network of hospitals, physician groups, medical centers and clinics, as well as a medical college. The Memphis-based healthcare system has more than 2,300 licensed beds, employs more than 13,000 people and has approximately 85,000 admissions annually. Prior to this deployment, Baptist Memorial’s small IT staff was struggling to efficiently manage an infrastructure that had grown to include 14,000 physical desktops scattered across 14 sites. In addition, clinicians required more flexible and quicker access to patient data to provide more responsive care.

    With the help of EMC Signature Velocity Solution Provider LPS Integration, Inc., Baptist Memorial has deployed an end-user computing infrastructure leveraging EMC VNX unified storage and Citrix XenDesktop virtualization solutions to enable clinicians to access virtual desktops from their tablets, smartphones, laptops, hospital kiosks and other devices. More than 1,300 virtual desktops have been deployed to date and another 1,700 will be deployed by the end of 2012.

    The virtual infrastructure supports Baptist’s MediPro electronic medical records environment, which is migrating to an Epic EMR solution, as well as Microsoft Exchange and SQL Server. Embracing a FLASH 1st strategy for automated tiering, Baptist leverages EMC’s FAST™ suite to increase the reliability, efficiency and performance of critical applications running on VNX storage.

    Customer Quotes:

    Charles Rosse, System Administrator II, Baptist Memorial Healthcare Corporation

    “With virtual desktops, we’re helping doctors reduce their time chasing down medical records and focus more on patient care. Instead of waiting three to seven hours for records, they can now access them in 5 to 15 minutes. We’re seeing doctors bring their iPads or other portable devices with them anytime they need to interact with patients, providing better patient care.”

    “We’re able to install and manage a single image of our EMR as opposed to managing updates across thousands of physical desktops, so the maintenance burden on our IT staff is much less. We recently spent half a day implementing a major software upgrade for our virtual desktops. Before, a single-site upgrade would often require 10 staff and several months to complete.”

    “We’re not spending a lot of management time messing with our IT environment. The Citrix hypervisor and VNX management software along with the seamless VNX and Citrix integration make it all quite simple. It’s easy to underline the importance of these time savings.”

    “As we embrace virtualized desktops, we’re reducing the overall cost of handling a fleet of desktops and putting them out in the field. Combine that with the reduction in our data center footprint, and we’re looking at a much lower total cost of ownership.”

    “With our virtual desktop infrastructure, we’ve decreased the time it takes to go live with new applications. This is critical to patient care because our clinicians get quicker access to the latest technologies.”

    “We’re now using VNX and Citrix to virtualize our physical servers, which is expected to yield $3 million in savings relating to servers, maintenance and power and cooling. We’ll also become more agile because we can deploy a virtual server in a day instead of the three weeks required for a physical server.”

    Additional Resources:

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