EMC Brings the Power of Automated Application Discovery to the Service Desk

HOPKINTON, Mass. - September 08, 2008 -

EMC (NYSE: EMC), the world leader in information infrastructure solutions, today bolstered its commitment to automation and end-to-end IT Service Management, unveiling new levels of integration between two of the company’s core IT management offerings. Leveraging heightened integration between EMC Smarts Application Discovery Manager (ADM) and EMC Infra, customers can now apply the power of automated application discovery to support dependency-driven change management, impact analysis, and Configuration Management Database (CMDB) population.

“IT departments across the globe are fast approaching a breaking point as they attempt to manage their ever-expanding universe of business-critical information,” said Chris Gahagan, EMC’s Senior Vice President, Resource Management Software. “To truly see it all, manage it all, and get the most of their IT investments -- companies require a clear line-of-sight across their IT infrastructures and how they relate to the services they deliver.”

Smarts ADM provides continuous automated discovery and dependency mapping of the often-changing relationships that exist between IT applications, databases, their hosts and configurations, and the underlying information infrastructure – as well as the network protocols on which these systems rely. Infra’s 100% Web-based solution for automating IT Service Management throughout the enterprise enables and enhances Incident, Problem, Change, Configuration, Knowledge, Release, Service Level and Availability Management processes. All Infra solutions have been verified to an enhanced level of ITIL (IT Infrastructure Library) compatibility by Pink Elephant™.

With today’s announcement, ADM’s discovered configuration items (servers, application infrastructure, services) and their dependencies can now populate Infra’s Service Management CMDB. These critical service-to-configuration item relationships offer customers new levels of change management and impact analysis from within the Infra’s process automation and service desk software. Additionally, with a fully populated and accurate service management CMDB, Infra users can quickly assess the service impact of a potential change prior to making that change.

Gahagan continued, “The integration of EMC’s Infra service desk with Smarts’ best in class discovery and dependency mapping supplies critical linkage between IT and the business -- enabling users to proactively assess the impact of change on key services. Users will now have the insight necessary to manage their IT infrastructures from a service-oriented perspective, resulting in lower IT operational costs, increased efficiencies, and more effective IT service delivery across their business.”

"One of the thorniest challenges in 2008 for CMDB System deployments is finding effective combinations of process automation, discovery and dependency mapping to make CMDB deployments more dynamic and more sustainable," said Dennis Drogseth, Vice President, Enterprise Management Associates. "EMC's Application Dependency Manager is one of the most versatile in the industry, with a strong industry record in support of modular integrations. Integrating it with the EMC Infra Service Desk and its CMDB is a natural next step for both solutions, and should provide EMC customers with a more dynamic, sustainable and scalable CMDB System."

The newly integrated solution is a key piece of EMC’s management software portfolio, aimed at helping customers automate end-to-end IT service management. EMC’s products address all phases of IT service management including service desk, workflow and process management, service management CMDB, service catalog and IT operations management. EMC’s IT operations management solutions provide users with comprehensive discovery, compliance, analysis, automation and visualization across the physical and virtual IT infrastructure to help users discover what IT resources they have, check for compliance to policies, isolate root-cause problems, and immediately fix any issues. Leveraging this model-based, intelligent software, customers are now able to take a service-centric approach to IT management and gain insight into how their information infrastructures support key business services.