• Press Release

    March 10, 2008

    EMC Acquires Leading IT Service Management ITSM Software Provider Infra

    Further Solidifies EMC’s “Closed-Loop Service Orchestration” Strategy

    HOPKINTON, Mass. - March 10, 2008 -

    EMC Corporation (NYSE: EMC), the world leader in information infrastructure solutions, today announced that it has acquired privately-held Infra Corporation Pty Limited – a market-leading provider of IT Service Management (ITSM) software.  This acquisition further solidifies EMC’s “Closed Loop Service Orchestration” strategy, designed to automate data center operations and return visibility and control to IT management.  The acquisition is not expected to have a material impact on revenues or EPS for 2008. 

    Infra provides a Web-based, ITIL (IT Infrastructure Library)-verified solution that automates IT Service Management processes in enterprise organizations.  Infra’s service desk, with its ability to manage the full lifecycle of IT services, complements EMC’s automated discovery, rich analytics, native dependency mapping and model-based approach – better enabling customers to manage service delivery end-to-end.

    “With the introduction of virtualization and web-based technologies, our customers are looking for a dynamic IT service environment that can keep pace with this rapid rate of change and growing complexity,”  said Chris Gahagan, EMC’s Senior Vice President, Resource Management Software.  “The combination of Infra’s service management and EMC’s existing infrastructure management capabilities delivers practical and innovative solutions for today’s IT service delivery challenges.”

    Infra’s infraEnterprise is a 100 percent Web-based solution for automating IT Service Management processes on a local or global scale across the enterprise.  The infraEnterprise solution includes a Service Desk with Incident, Problem, Change, Configuration, Release, Service Level and Availability Management processes, all of which have been verified to an enhanced level of ITIL compatibility by Pink Elephant™.   All processes are fully integrated into the single infraEnterprise service management solution, ensuring seamless workflow between processes. 

    “Today’s business CIO’s are increasingly required to justify technology expenditures by demonstrating benefits to the overall business rather than just keeping up with the latest technology.  Since 1991, infraEnterprise has built a growing reputation as a market leading solution that provides this necessary visibility into core business services,” said Andy Wade, Managing Director of Infra.  “Our acquisition by EMC makes perfect sense, as it allows us to take this vision one step further - providing the financial and technology resources of a proven leader in information management to further cement our market leadership.”

    Infra will report into EMC’s Resource Management Software business unit, providing IT Service Management solutions that allow customers to automate their data center operations. The infraEnterprise team will continue to be led by Andy Wade, who will report directly to Chris Gahagan.

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