• Press Release

    December 20, 2007

    EMC Announces Managed Availability Services

    EMC Global Services Helps Customers Manage and Measure Disaster Recovery Programs More Effectively

    Hopkinton, Mass. - December 20, 2007 -

    EMC Corporation (NYSE: EMC), the world leader in information infrastructure solutions, today announced Managed Availability Services, a new offering designed to help customers manage, measure and improve their business continuity programs.

    In the face of complex compliance regulations, increased demands for improved data availability and exposure to potential disasters that could disrupt crucial systems, businesses are increasingly leveraging best practices and expertise of services partners as a means of protecting their critical business information. IT organizations are challenged to apply sufficient focus and expertise to address ongoing business continuity concerns. This can result in lengthy recovery times or exposure to data loss in case of an outage. Challenges include insufficient business continuity staff expertise, inadequately equipped recovery data centers, and cost-effectively meeting rising business expectations.

    EMC Managed Availability Services helps companies improve their business continuity programs with dedicated program management teams and subject matter experts who help drive the development of long-term business continuity strategies to improve recovery time and reduce data loss in the wake of a disaster. EMC Global Services offers businesses the advantage of its expertise in managing and storing data that allows customers to turn over the cumbersome management of processes and suppliers, thus allowing internal IT staffs to focus on their core business.

    “Improving our business continuity service levels and program reporting is a major priority over the next few years,” said Brian Kerwin, assistant vice president of Systems Integration, Blue Cross & Blue Shield of Rhode Island. “We face increasing expectations for availability and recovery of our key systems from our business stakeholders, our customers and our regulatory overseers. “We chose EMC Global Services as our partner in achieving our 5-year vision because of their business continuity expertise and comprehensive experience encompassing people, process and technology considerations.”

    EMC Managed Availability Services help customers develop long-term business continuity strategies and programs matched to their specific requirements. EMC Global Services professionals create regular management reports on key business continuity program metrics which allows customers to track their investments and progress more effectively. EMC Managed Availability Services combine best practices from hundreds of EMC business continuity engagements to provide fully documented processes, tools and training materials, saving customers the expense and time of creating them. With Managed Availability Services, EMC manages the IT suppliers and stakeholders for the business continuity solution to streamline accountability and reduce management overhead.

    “Many organizations find that their existing business continuity program is inadequate to meet service level requirements of the business today and beyond,” said Tom Roloff, Senior Vice president of Consulting and Solutions Integration Services, EMC Global Services. “With increasing business demands for improved data availability and recovery for their growing information infrastructures, these challenges will continue to increase and outpace the ability of many organizations to address them on their own. EMC’s response to these challenges is to leverage its longstanding business continuity experience and expertise by offering Managed Availability Services for its customers, which helps solve these pressing issues.”

    EMC Managed Availability Services are now available in North America.

    About EMC
    EMC Corporation (NYSE: EMC) is a world leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC’s products and services can be found at www.EMC.com.

    About Dell

    Dell EMC, a part of Dell Technologies, enables organizations to modernize, automate and transform their data center using industry-leading converged infrastructure, servers, storage and data protection technologies. This provides a trusted foundation for businesses to transform IT, through the creation of a hybrid cloud, and transform their business through the creation of cloud-native applications and big data solutions. Dell EMC services customers across 180 countries – including 98 percent of the Fortune 500 – with the industry’s most comprehensive and innovative portfolio from edge to core to cloud.

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