• Press Release

    October 15, 2003

    EMC Named BMC Software Business Service Management Foundation Partner For Storage

    Completes Phase 1 Integration of EMC ControlCenter with BMC Software PATROL Enabling Customers to More Closely Link Storage with Business Processes

    New York, - October 15, 2003 -

    EMC Corporation today announced that it has been named the Foundation Partner for storage as part of BMC Software's Business Service Management (BSM) initiative. As a Foundation Partner, EMC is working with BMC Software to tightly integrate the EMC ControlCenter family of open storage management software with BMC Software's enterprise management solutions to provide customers with comprehensive, end-to-end management from a business perspective.

    EMC and BMC Software also announced that they have completed Phase 1 integration, enabling ControlCenter to send storage-specific events (e.g. capacity, performance and device availability warnings) to BMC Software's PATROL® Enterprise Manager. Through Phase 1 integration, PATROL users are now presented with a single, active view of their IT infrastructure, including status alerts of the storage environment. This integration improves the availability of critical business processes by speeding root cause analysis. Future integration will enable ControlCenter customers to leverage PATROL's application awareness, giving storage administrators a broader and more granular view of the entire IT environment.

    Moving forward, the companies will provide additional integration of ControlCenter and Remedy®, a BMC Software company, IT Service Management (ITSM) suite and BMC® Service Impact Manager to extend the association of storage assets with business processes. From this integration, customers will gain streamlined trouble ticketing processes, additional automation of storage provisioning capabilities, and improved productivity of storage management staff.

    Mark Lewis, EMC's Executive Vice President of Open Software Operations, said, "Today's announcement highlights the range of strategic and technical synergies that EMC and BMC Software bring forth for our mutual customers. Integration between ControlCenter and BMC's BSM solutions opens up an entirely new business-focused view of their information infrastructures. Our work as a Foundation Partner reflects the combined strength of EMC and BMC Software in helping customers make their IT operations — and their information — more cost effective and more productive for the business."

    Mary Smars, Vice President and General Manager of the Enterprise Systems Management Business Unit at BMC Software, said, "Storage plays an increasingly critical role in enabling business services. As a BSM Foundation Partner, EMC strengthens BSM by integrating storage-related events, assets, and automation with other information technology management solutions. Through this integration, the impact to business or storage-related events or alerts is realized immediately, resulting in improved business performance, along with reduced cost and IT resource complexity."

    Today's announcement builds on the global sales, marketing and technology partnership announced by EMC and BMC Software this July, when EMC acquired rights to BMC Software's PATROL Storage Manager software, and BMC Software announced that it will resell EMC's ControlCenter family of products as its exclusive storage resource management offering.

    About EMC

    EMC Corporation (NYSE: EMC) is the world leader in information storage systems, software, networks and services, providing automated networked storage solutions to help organizations extract the maximum value from their information, at the lowest total cost, across every point in the information lifecycle. Information about EMC's products and services can be found at www.EMC.com.

    About Dell

    Dell EMC, a part of Dell Technologies, enables organizations to modernize, automate and transform their data center using industry-leading converged infrastructure, servers, storage and data protection technologies. This provides a trusted foundation for businesses to transform IT, through the creation of a hybrid cloud, and transform their business through the creation of cloud-native applications and big data solutions. Dell EMC services customers across 180 countries – including 98 percent of the Fortune 500 – with the industry’s most comprehensive and innovative portfolio from edge to core to cloud.

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