Karen Quintos is Dell’s Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy and experience. Under Karen’s leadership, the CCO organization deepens customer relationships through driving greater engagement, trust and loyalty.
Karen is also responsible for Dell’s social impact strategy and programs focused on sustainability, inclusion, and applying Dell’s technology and innovations for good, which have become critical elements to both the employee and customer experiences. In addition, she is a passionate advocate for women, including the advancement of women in the technology industry. Karen was founder of Dell’s Women in Action Employee Resource Group and continues to serve as co-chair today.
Previously at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support and supply chain management. Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. She spent 12 years with Merck in marketing, operations and supply chain leadership positions.
Karen earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from The Pennsylvania State University. She serves on the boards of Cummins Inc., Lennox International and Penn State's Smeal College of Business, and is a recipient of its highest honor, the Distinguished Alumni Award.
Karen was listed among the most influential CMOs in the world by Forbes, and named 'Mother of the Year' by Working Mother magazine. She resides in Austin, Texas, with her husband and three children.