• Advancing Sustainability Goal

      Each year through 2030, we will continue engagement with the people who make our products

      It is important to engage the people who make our products, listening to feedback and enlisting their unique insights to create a better workplace and drive the business forward. Our in-house experience — through our manufacturing team's Culture of Innovation Program — demonstrates how a positive and inclusive environment enables innovation to thrive through individual engagement, skills development, dedicated events and recognition. This experience forms the basis of Dell Technologies' engagement with suppliers to support their own similar programs.

    Goal Performance to Date About Our Performance in FY21 Related U.N. Sustainable
    Development Goals

    Each year through 2030, we will continue engagement with the people who make our products

    No. of feedback interviews conducted with supply chain workers

    This goal's measurement is based on calendar year data. In CY20, 11,699 supplier employee interviews were conducted during Responsible Business Alliance (RBA)-certified, third-party factory audits. This represents a 6% decrease compared to our CY19 baseline. We attribute this decrease to COVID-19 restrictions that limited the number of supplier audits we were able to complete.10

    Percentage of manufacturing facilities with feedback channels in place

    This goal's measurement is based on calendar year data. In CY20, 100% of our manufacturing facilities had feedback channels in place. This represents a 1% increase compared to our CY19 baseline. We attribute this increase to our continued support of our manufacturing facilities.11

    No. of ideation sessions in-house

    In FY21, Dell factory team members participated in 271 ideation sessions at in-house factories. This represents an 11% decrease in the number of ideation sessions compared to our FY20 baseline. We attribute this decrease to the implementation of COVID-19 health and safety protocols that limited opportunities for in-person engagement. We expect to return to our previous performance levels as pandemic-related impacts are mitigated.12

    In-house innovation ideas implemented as projects

    In FY21, we implemented 826 Dell factory team member innovation ideas as projects. This represents a 33% increase compared to our FY20 baseline. We attribute this increase to the maturation of our ideation process and better coordination of tracking across all our Dell factory locations.13

    Level of participation in in-house ideation sessions

    In FY21, 86% of Dell factory team members participated in in-house ideation sessions. This represents an 11% decrease compared to our FY20 baseline. We attribute this decrease to the implementation of COVID-19 health and safety protocols that limited opportunities for in-person engagement. We expect to return to our previous performance levels as pandemic-related impacts are mitigated.14

    Not available
    Ideation sessions in supply chain

    Data is not available for FY21 as COVID-19 restricted opportunities for in-person supplier ideation sessions. However, suppliers supported employee engagement using other channels such as suggestion boxes and online platforms to drive innovation improvement in operational efficiency and employee well-being.15


    • 10 “Supply chain team members” are team members working in Dell Technologies factories, at final assembly suppliers, direct suppliers and sub-tier suppliers.

      11 This covers factories managed by Dell Technologies, final assembly suppliers, direct suppliers and sub-tier suppliers.

      12, 13 “In-house” refers to activity taking place within Dell Technologies factories by Dell Technologies badged team members who are part of the manufacturing team. “Ideation sessions” are sessions that inspire ideas.14 "In-house" refers to participation within Dell factories by Dell badged team members who are part of the manufacturing team. This covers factories managed by Dell Technologies, final assembly suppliers, direct suppliers and sub-tier suppliers.

      14 "In-house" refers to participation within Dell factories by Dell badged team members who are part of the manufacturing team. This covers factories managed by Dell Technologies, final assembly suppliers, direct suppliers and sub-tier suppliers.

      15 “Supply chain” refers to outsourced final assembly suppliers, direct suppliers and sub-tier suppliers.